Shipping Policy

Last updated: 04/17/2026

We’ve created this shipping policy based on fairness, simplicity, and customer-first values. Our goal is to make shopping easy and affordable for global customers, offering a wide range of quality products.

Free Shipping

We offer free shipping on every order. Your items will be carefully packaged with plenty of cushioning and shipped in a sturdy box. Every package is insured during transit.

Import Fees & Declared Value

For customers in the United States and European Union, we provide duty-paid shipping, so no additional customs fees are usually required upon delivery.

Please note that remote areas may be excluded, such as Puerto Rico or similar regions, and we may contact you if special arrangements are needed.

For customers in other countries, import duties and taxes are the buyer’s responsibility. These fees are determined by local customs authorities and vary by country, shipping method, and package size.

To help reduce potential charges, we will lower the declared value by default based on our experience. If you have specific requirements, feel free to contact us by email. Please note that declaring very low values may increase customs risk.

For customers in Brazil, we provide a special shipping solution. Please contact us at exfigure@gmail.com for more details.

Shipping Scope

We ship to a wide range of countries, including:

United States, United Kingdom, France, Germany, Canada, Italy, Singapore, Japan, South Korea, New Zealand, Australia, Denmark, Austria, Greece, Norway, Czechia, Slovakia, Belgium, Poland, Ireland, Switzerland, Sweden, Finland, Netherlands, Portugal, Spain, Turkey, Hungary, Colombia, Brazil, Chile, Peru, Israel, Mexico, Argentina, Thailand, Indonesia, Croatia, Monaco, Philippines, Vietnam, Malaysia, Egypt, Luxembourg, Iceland, Qatar, United Arab Emirates, Kuwait, Slovenia, Saudi Arabia, Lithuania, Latvia, Romania, Bulgaria, Montenegro, Serbia, Georgia, Albania.

Order Handling

  • Orders are processed within 7 days, but please note that holiday periods may cause delays.
  • We check every product before shipping to ensure it is brand new and authentic.
  • We use protective packaging and ship with insurance.

Once your order ships, you will receive an email with a tracking number. Please check your spam folder if you don’t see it.

Shipping Method

We offer free shipping on every order. Most packages are shipped from China, with some from Japan. We typically use air freight, with carriers like FedEx, USPS, DHL, and EMS depending on the region. For oversized packages, we may use Singapore Post.

If you prefer a specific shipping method, contact us for assistance (additional fees may apply).

Shipping Time

Shipping times vary by package size, weight, and destination.

On average, global express shipping takes 10-25 working days, with 90% of packages arriving within 20 working days.

FAQ

  • Q: I received a shipping email, but the tracking number isn’t updating. Why?
    A: Tracking updates after the package is processed by the carrier, typically within 3 days (excluding holidays).
  • Q: How can I track my package?
    A: After shipping, use the tracking number provided to check status. For detailed tracking, visit 17track.net. If the tracking is in Chinese, click “Translate” for your preferred language.
  • Q: What if I made a mistake in my shipping address?
    A: You can update your address before we ship. Afterward, you can contact the carrier directly to change it. If the package is returned due to an incorrect address, you will be responsible for reshipping costs.
  • Q: Can I refuse delivery if I no longer want the item?
    A: Contact us before refusing the package. If you refuse it without prior communication, you’ll be responsible for the shipping fees both ways. We generally don’t issue refunds for packages refused without our approval.
  • Q: My package hasn’t updated for a long time, is it lost?
    A: If tracking shows delivery but you haven’t received it, please contact the carrier with your tracking number to locate your package. If tracking shows that the package is lost, we will either send a replacement or offer a full refund.
  • Q: What should I do if my package is damaged?
    If the outer box is severely damaged upon arrival,request a CN24 damage report from the post office. We’ll offer a full refund based on the report.
    If the box is intact but the item is damaged, please contact us with an unboxing video within 7 days of receipt. We’ll arrange a replacement or compensation.
    If the item shows manufacturing flaws, we can help you contact the manufacturer. However, international return shipping costs will be your responsibility.

If you have any further questions, please feel free to contact us.